Frequently Asked Questions

You can fill in your information online, or call us at (647) 728-2955 and our front desk will set up your file over the phone. We will then match you with a therapist and offer appointment times.

Most new clients are offered a first session within about a week. Availability depends on the therapist you choose. Our psychiatrist's wait time depends on the current waitlist.

We do not offer a free consultation with a therapist. When you book, our front desk collects some basic information to set up your file. They can also answer simple questions about our services and help you find a good fit.

Both. Online sessions are held by secure video through our client portal. In-person sessions are at our office at #222-8901 Woodbine Ave, Markham. You can choose whichever suits you.

We see children, teens, adults and older adults. Families and couples are welcome too.

Sessions are 50 minutes long, and range from $90–$210 depending on the therapist. Sessions that run longer are charged extra.

Credit card, debit, cash, e-transfer, Apple Pay and AliPay.

Psychotherapy and counselling with our therapists are not covered by OHIP or UHIP. Our psychiatrist is covered by OHIP with a referral from your family doctor.

Many extended health plans cover psychotherapy or counselling by a registered therapist. Coverage differs between plans, so please check with your provider about what is covered and how much.

Yes, for some payers, including extended health plans, EAP, motor vehicle accident (MVA) claims and WSIB. Please call us to confirm yours before your first session.

Yes. Our psychiatrist is covered by OHIP, with a referral from your family doctor. Please call us to ask about the current waitlist.

Yes. Assessments and treatment after an MVA need approval from the insurance company first. Please call us and ask your lawyer to send us your information.