Privacy Policy

LingYu (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of our clients, website visitors, and business partners.

This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with applicable privacy laws and professional standards.

Information We Collect

We may collect personal information from clients and website visitors, including but not limited to:

• Name, contact information (email, phone number, address)
• Demographic details
• Health or psychological information relevant to our services
• Payment information
• Communication records (emails, messages, or phone call notes)

How We Use Your Information

We use personal information for the following purposes:

• To provide psychological services and counseling
• To communicate with clients regarding appointments, services, and billing
• To maintain accurate records for administrative and legal compliance
• To improve our services and website functionality
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

We may share information only in the following circumstances:

• With client consent
• With authorized professionals within our team for service coordination
• As required by law (e.g., court orders, mandatory reporting obligations)
• If there is a risk of harm to the client or others

Data Security

We take reasonable steps to safeguard personal information against unauthorized access, loss, misuse, or alteration. Our security measures include:

• Secure electronic record-keeping systems
• Restricted access to confidential data
• Compliance with professional ethical standards and privacy laws

Client Rights

Clients have the right to:

• Access their personal records (subject to legal and ethical limitations)
• Request corrections to their information
• Withdraw consent for data processing (except where required by law)
• File a complaint if they believe their privacy rights have been violated